Information processing method, information terminal support...

Details Information processing method, information terminal support... Information processing method, information terminal support...

G - Physics

06

F

G06F 17/00 (2006.01) G06Q 10/00 (2006.01) G06Q 30/00 (2006.01)

Patent

CA 2375676

Provided are methods, software and systems to change the behavior of a collaboration client according to context while collaborating on an internet. An HTTP request from a customer-side browser is sent to a web server (140) via an information terminal support server (110). The web server (140) then sends context in response to the request to the customer-side web browser (131) via the information terminal support server (110). At this time, the information terminal support server (110) checks the contents of the context, and when it is determined that there is agreement with a predetermined condition, a command is inserted into the context, context without the command inserted is sent to the customer-side web browser (131), and context with the command inserted is sent to the agent-side web browser (131). A client program (135) of the agent-side information terminal (130) then reads the embedded command using an API possessed by a web browser and carries out processing in order to prohibit form submission and form alteration and conceal specific forms or fields in accordance with the contents of this command.

L'invention porte sur des procédés, logiciels et systèmes visant à modifier le comportement d'un client en fonction d'un contexte tout en collaborant sur Internet. Une demande HTTP provenant d'un navigateur côté client est envoyée à un serveur web (140) via un serveur support terminal d'informations (110). En réponse à la demande, le serveur web (140) envoie ensuite le contexte au navigateur web côté client (131) via le serveur support terminal d'informations (110). A ce moment-là, le serveur support terminal (110) vérifie le contenu du contexte, et lorsqu'un accord avec un état prédéfini a été déterminé, une commande est envoyée au navigateur web côté client (131). Un programme client (135) du terminal (130) d'informations côté client lit ensuite la commande insérée au moyen d'une interface applicative que possède le navigateur web et effectue le traitement afin d'empêcher la présentation et la modification des formulaires et de masquer les formulaires ou domaines spécifiques en fonction du contenu de cette commande.

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