Initiating diagnostics from any user communication terminal

Details Initiating diagnostics from any user communication terminal Initiating diagnostics from any user communication terminal

H - Electricity

04

B

H04B 17/00 (2006.01) H04B 10/08 (2006.01) H04L 12/26 (2006.01) H04M 3/22 (2006.01) H04Q 7/34 (2006.01)

Patent

CA 2602896

A method for initiating diagnostic operations for a communication network, and devices, a network, and computer-readable storage medium storing control logic, that operate in accordance with the method. A test set device is communicatively coupled to a test head. The test set device provides access information to the test head, the access information comprising a diagnostic code indicating a diagnostic operation to be performed. The test head is communicatively coupled to a network. The test head provides the diagnostic code to the network device and sends a response from the network device to the test set device, the response indicating a result of performing the diagnostic operation. In this manner, a field technician can initiate diagnostics without the intervention of another technician, thereby reducing manpower required to troubleshoot a problem and improve troubleshooting turnaround.

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