G - Physics – 06 – F
Patent
G - Physics
06
F
G06F 17/30 (2006.01) G06F 17/27 (2006.01)
Patent
CA 2691326
A method of integrated automatic support and assistance includes identifying a user and retrieving models representing a computer system, receiving a query from the user, determining if the received query is a machine translatable query, restructuring machine translatable terms of the received query into semantic components based upon the retrieved models, determining a set of candidate knowledge bases both related to the semantic components, submitting the machine translatable query to each knowledge base of the set of candidate knowledge bases, receiving a set of responses from each knowledge base of the set of knowledge bases in response to the submitting, formatting the set of responses, submitting the formatted set of responses to the user, determining if a response of the submitted formatted set of responses is accepted by the user, applying updated weights within the formatted set of responses, and storing the updated weights for future queries.
Boyle Peter Currie
Zhang Yu
Ibm Canada Limited - Ibm Canada Limitee
Wang Peter
LandOfFree
Integrated automatic user support and assistance does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Integrated automatic user support and assistance, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Integrated automatic user support and assistance will most certainly appreciate the feedback.
Profile ID: LFCA-PAI-O-1407519