Integrated voice and data system and auto retail channel...

H - Electricity – 04 – L

Patent

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Details

H04L 12/16 (2006.01) G06Q 10/00 (2006.01) H04M 11/06 (2006.01)

Patent

CA 2324821

The present invention is a network operation center which centrally connects a plurality of external computer systems belonging to automobile dealers, manufacturers and vendors of goods and services. The network operation center provides centralized network security, allowing the dealers, manufacturers and vendors to access certain portions of each other's data while protecting other data. It further provides data translation so that incompatible data formats and structures may be shared. Dealers with a multi-store network communicate through the network operation center with multiple manufacturers and vendors with a single network connection, reducing the need for multiple individual connections to each manufacturer. Network support and updating of system hardware and software is centrally performed. Access to a network operation center and accompanying data connections, along with technical support, hardware and software are leased to dealers by a single service provider. Alternately, the data connections, hardware, software and technical support may be provided by a single service provider independent of a network operation center. 36

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