Integration of contact center surveys

Details Integration of contact center surveys Integration of contact center surveys

H - Electricity

04

M

H04M 3/51 (2006.01) G06Q 10/00 (2006.01)

Patent

CA 2566140

Systems and methods for integrating contact center surveys are provided. In this regard, a representative method comprises: obtaining performance data pertaining to a contact center agent, the agent being designated to assist a customer of the contact center; providing a survey to the customer; receiving survey data responsive to the survey and corresponding to interaction with the customer by the contact center agent; and correlating the performance data with the survey data.

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