Interaction system

H - Electricity – 04 – L

Patent

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Details

H04L 12/66 (2006.01) G06Q 30/00 (2006.01)

Patent

CA 2489020

The present invention provides an electronic system for interaction between a specific user and a service provider, comprising receipt means for obtaining information from the user for establishing a profile of said user; control means for the service provider for providing and displaying one or more systems responses to the input provided under receipt means; means for initialising one or more business rules for each type of system response, said business rules specifying the match between the system response and the related user profile and also the desired outcome in terms of actions to be taken by the user; means for selecting the most appropriate business rule for the user, based on the input given under receipt means; means for observing the behaviour of the user and feedback means for updating the business rules based on the difference between the desired outcome and the actual behaviour by the user.

La pr~sente invention concerne un syst­me ~lectronique permettant l'interaction entre un utilisateur sp~cifique et un fournisseur de services. Le syst­me comprend plusieurs ~l~ments. Un organe de r~ception (a) permet l'obtention d'information de l'utilisateur pour l'~tablissement d'un profil de cet utilisateur. Un organe de commande destin~ au fournisseur de services lui permet de fournir et d'afficher une ou plusieurs r~actions ~ l'entr~e prise en charge par l'organe de r~ception (a). Une logique d'initialisation (c) permet d'~tablir une ou plusieurs r­gles administratives pour chaque type de r~action du syst­me, ces r­gles administrative d~finissant, d'une part une concordance entre la r~action du syst­me et le profil utilisateur correspondant, et d'autre part un r~sultat attendu en ferme d'action que l'utilisateur doit mener. Une logique de s~lection (d) permet de s~lectionner la r­gle administrative la plus appropri~e pour l'utilisateur, en fonction de l'entr~e prise en charge par l'organe de r~ception (a). Un module de surveillance (e) observe le comportement de l'utilisateur. Enfin, un organe de retour d'information (f) permet de mettre ~ jour les r­gles administratives pour tenir compte de l'~cart entre le r~sultat attendu et le comportement constat~ de l'utilisateur.

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