Interactive telephone reply system

Details Interactive telephone reply system Interactive telephone reply system

H - Electricity

04

M

H04M 3/493 (2006.01) H04M 3/50 (2006.01) H04M 3/51 (2006.01)

Patent

CA 2380889

Interactive telephone reply system, which is comprised of a telephone line interface, a digitaliser, a recognition module and a programmed computer; at least one recording module; at least one output warehouse, which accumulates the replies of the physical operator so that the interactive conversation is not interrupted; at least one work management program for physical operators or work queue in an input warehouse; at least one limiter that retains the admission of incoming calls when there is operator saturation; at least one mufti-level operator, who can transcribe more than one concept in a reply at the same time; and at least one informed operator, with access to historical data about previous information.

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