G - Physics – 10 – L
Patent
G - Physics
10
L
G10L 15/00 (2006.01) G10L 15/06 (2006.01) H04M 3/22 (2006.01) H04M 3/493 (2006.01)
Patent
CA 2589596
Methods and systems for testing and analyzing integrated voice response systems are provided. Computer devices are used to simulate caller responses or inputs to components of the integrated voice response systems. The computer devices receive responses from the components. The responses may be in the form of VXML and grammar files that are used to implement call flow logic. The responses may to analyzed to evaluate the performance of the components and/or call flow logic.
Il s'agit de méthodes et de systèmes qui permettent de vérifier et d'analyser des systèmes intégrés à réponse vocale. Des dispositifs de calcul permettent de simuler les réponses des appelants ou les entrées appliquées aux éléments des systèmes intégrés à réponse vocale. Les dispositifs de calcul reçoivent les réponses des éléments. Ces réponses peuvent être sous la forme de fichiers VXML et de grammaire qui servent à mettre en oeuvre la logique de flux des appels. Les réponses peuvent être analysées pour évaluer la performance des éléments et/ou de la logique de flux des appels.
Accenture Global Services Gmbh
Accenture Global Services Limited
Smart & Biggar
LandOfFree
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