H - Electricity – 04 – M
Patent
H - Electricity
04
M
H04M 3/493 (2006.01) G06F 9/40 (2006.01)
Patent
CA 2727110
In some embodiments, a method for interfacing an interactive voice response system with a business application comprises receiving a function call from an interactive voice response system. A first function is selected from a first function library in response to the function call. Using the first function, a request for information from a business application is posted to a memory. The request is retrieved from the memory. The information from the business application is retrieved in response to the request. A second function is selected from a second function library. The second function is executed to post the requested information to the memory. The requested information is retrieved from the memory and transmitted to the interactive voice response system.
Bank Of America Corporation
Gowling Lafleur Henderson Llp
LandOfFree
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