Internet-enabled service management system and method

Details Internet-enabled service management system and method Internet-enabled service management system and method

H - Electricity

04

L

H04L 12/24 (2006.01) H04L 9/32 (2006.01) H04L 12/12 (2006.01) H04L 12/16 (2006.01)

Patent

CA 2236389

A system and method for the management of communication services from a service provider by a customer of the provider. The management system employs an Internet-based architecture that provides access to user's virtual private networks via an end user browser. The customer service management (CSM) system service director (SD) maintains a relational database for storing user specific information retrieved from the network manager.

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