H - Electricity – 04 – L
Patent
H - Electricity
04
L
H04L 12/28 (2006.01) H04L 12/66 (2006.01) H04L 29/06 (2006.01) H04M 3/50 (2006.01) H04M 3/51 (2006.01) H04M 7/00 (2006.01) H04M 11/00 (2006.01) H04Q 3/00 (2006.01) H04Q 3/64 (2006.01)
Patent
CA 2321852
An apparatus and method of establishing an audio call path between an internet user (102) accessing a web site (22) and an agent of the web site is provided (32). The method includes the steps of proving a web site with a plurality of audio access icons and a plurality of agent groups (34, 42) and associating an agent group of the plurality of agent groups with each audio access icon of the web site. The method further includes establishing a voice path between the user and an agent of the associated agent group based upon activation of a audio access icon by the user.
L'invention porte sur un appareil et un procédé d'établissement (32) d'une liaison audio d'appel entre un utilisateur d'Internet (102) accédant à un site du Web (22) et un agent dudit site. Le procédé consiste à doter le site du Web de plusieurs icônes d'accès audio et de plusieurs groupes d'agents (34, 42), à associer l'un des groupes d'agents à chacune des icônes d'accès audio, puis à établir une liaison audio entre l'utilisateur et un agent du groupe associé en réponse à l'activation de l'icône d'accès audio par l'utilisateur.
Hollatz Michael C.
Werve Timothy P.
Williams Laird C.
Mbm & Co.
Rockwell Electronic Commerce Corporation
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