Lead management system

Details Lead management system Lead management system

G - Physics

06

Q

G06Q 30/00 (2006.01) G06F 17/30 (2006.01)

Patent

CA 2579873

The invention is a system for collecting, executing, tracking, and updating of customer service orders, or leads. The system remotely retrieves new leads from a third party database and assigns each new lead to a contractor based on criteria that can include the type of service and area where the service is required, and contractor resources and performance. The progress of each lead through completion of service is tracked and the third party database is updated accordingly. A contractor interface allows the contractor to access new leads and lead status. The system alerts a system manager to overdue leads. A system manager interface allows managers to track the status of the leads assigned to the contractors, the performance of the contractors and of the lead management system.

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