G - Physics – 06 – F
Patent
G - Physics
06
F
G06F 17/30 (2006.01)
Patent
CA 2579832
Methods and apparatus, including computer program products, for measuring how well interactive components of a service facility that are accessible to users through a communication network perform in serving users, the interactive components being a proper subset of all of the interactive components of the service facility, and using the results of the measuring to evaluate the performance of the service facility with respect to a target performance.
La présente invention concerne des procédés et un appareil, y compris des produits programmes informatiques, qui sont conçus pour mesurer l'aptitude de composants interactifs d'une installation de prestation de service auxquels des utilisateurs peuvent accéder par un réseau de communication à offrir des services aux utilisateurs, les composants interactifs étant un sous-ensemble propre de tous les composants interactifs de l'installation de prestation de service, puis pour utiliser les résultats de cette mesure afin d'évaluer la performance de l'installation de prestation de service par rapport à une performance cible.
Iannucci Louis A.
Kulis Peter E.
Ronan Robert J.
Fmr Corp.
Fmr Llc
Smart & Biggar
LandOfFree
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