H - Electricity – 04 – M
Patent
H - Electricity
04
M
379/78
H04M 1/64 (2006.01) H04M 3/51 (2006.01) H04M 3/523 (2006.01) H04M 11/10 (2006.01)
Patent
CA 1223096
ABSTRACT A message retrieval system is disclosed which includes a plurality of answering machines, each connected to a respective telephone line. Each answering machine records telephone responses on a respective message memory unit and all message memory units are connected to a single message processor. The message processor is in turn connected to a number of retrieval consoles used by operators to transcribe messages from the message memory units. The message processor operates (1) to automatically switch the mode of a headset included in the retrieval console between a transcription mode and a dialog mode to allow an operator either to transcribe messages or to conduct live telephone conversations via the same headset; (2) to allow a console to place a commanded message memory unit on hold while live tele- phone conversations are being conducted; (3) to discon- nect a commanded message memory unit from a console in the event the console fails to command the message memory unit within a predetermined time; (4) to take positive action in the event recorded messages on one of the message memory units age excessively prior to transcription; and (5) to prevent a single operator closure of a switch or footpedal on the retrieval con- sole from causing more than a preselected amount of transcription or rewinding of the message memory unit.
473172
Buchberger Gregory D.
Theis Peter F.
Ridout & Maybee Llp
Theis Peter F.
LandOfFree
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