Message taking and retrieval system

Details Message taking and retrieval system Message taking and retrieval system

H - Electricity

04

M

379/35

H04M 3/50 (2006.01) G06F 3/16 (2006.01) H04M 3/51 (2006.01) H04M 3/53 (2006.01) H04M 3/533 (2006.01) H04M 3/537 (2006.01)

Patent

CA 1257026

ABSTRACT A system for taking and retrieving telephone messages. The system is used with a PBX and includes a central computer, operator stations for taking telephone messages, and retrieval stations permitting retrieval of messages either locally or via a telephone call. The central computer includes a disk drive and is connected via a RS 232 link to the PBX. Information about parties having telephones connected to the PBX and messages in ASCII codes for those parties are stored on the disk drive. Each operator station includes a personal computer which is connected by an adapter to a telephone line from the PBX and by a data link to the central computer. The personal computer has a keyboard and display. When a call is forwarded to an operator station, the central computer provides information about the caller to the PC, which displays it on the station display. Messages for the caller are entered using the PC keyboard and forwarded by the PC to the central computer. Each retrieval station contains a personal computer with keyboard and display which is connected by an adapter to a telephone line from the PBX and by a data link to the central computer. When a message is stored in the central computer for a callee, that fact is indicated on the display. A message may be retrieved either by means of the keyboard or by means of a telephone call to the retrieval station. In both cases, the retrieval station retrieves the message from the disk and in the latter case, the retrieval station provides the message over the phone line by converting the stored message to voice signals.

517540

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