Method and apparatus for asynchronous mediated communication

H - Electricity – 04 – W

Patent

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H04W 4/14 (2009.01) H04L 12/58 (2006.01)

Patent

CA 2715888

A system and method for mediating the routing of asynchronous messages includes routing the asynchronous message to a first recipient, determining whether the first recipient opened the asynchronous message, and re-routing the asynchronous message to a second recipient who is qualified to receive and respond to the message if the first recipient fails to open the message. In an aspect, the second recipient is selected based upon the role that the second recipient performs within the system. In another aspect, the message is rerouted to the second recipient if the first recipient fails to open the message within a dead-line imposed by the message sender. In another aspect, the message is re-routed to the second recipient if the first recipient fails to open the message within a deadline automatically imposed by the system when the message is of a certain type.

Linvention concerne un système et un procédé pour médiatiser lacheminement de messages asynchrones, le procédé comprenant les étapes consistant à : acheminer le message asynchrone à un premier destinataire ; déterminer si le premier destinataire a ouvert le message asynchrone ; puis réacheminer le message asynchrone à un second destinataire qualifié pour recevoir le message et y répondre si le premier destinataire na pas ouvert le message. Dans un aspect, le second destinataire est sélectionné en fonction du rôle quil joue dans le système. Dans un autre aspect, le message est réacheminé au second destinataire si le premier destinataire na pas ouvert le message pendant une période de temps fixée par lexpéditeur du message. Dans un autre aspect, le message est réacheminé au second destinataire si le premier destinataire na pas ouvert le message pendant une période de temps automatiquement fixée par le système lorsquil sagit dun certain type de message.

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