G - Physics – 06 – Q
Patent
G - Physics
06
Q
G06Q 10/00 (2006.01) H04M 3/51 (2006.01) H04M 3/523 (2006.01)
Patent
CA 2469404
The present invention provides a method and apparatus for resource allocation in a system which includes work items which are to be completed in both business time and real time. Work items are placed in a delta queue which has a calendar associated therewith indicating business time and non-business time for resources associated with the delta queue. When the calendar associated with the delta queue enters into a non-business time, a scheduler pushes an item at the head of the delta queue which corresponds to the amount of non- business time. Work items in the delta queue are thus delayed by the appropriate amount of time corresponding to the non-business time.
Flockhart Andrew D.
Roybal Larry J.
Steiner Robert C.
Avaya Technology Corp.
Kirby Eades Gale Baker
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