Method and apparatus for determining user satisfaction with...

Details Method and apparatus for determining user satisfaction with... Method and apparatus for determining user satisfaction with...

G - Physics

10

L

G10L 11/00 (2006.01) A61B 5/00 (2006.01) A61B 5/16 (2006.01) G10L 17/00 (2006.01) G10L 15/22 (2006.01)

Patent

CA 2375589

An apparatus for determining user satisfaction using automated speech recognition (ASR) systems is disclosed. The apparatus comprises: means for assessing the voice user emotional state based upon the voice characteristics; means for assessing the voice user behavioural pattern based upon the current, and previous, interactions with the ASR application; means for decision- modelling the overall voice user experience based upon the emotional state and behaviour pattern; and a real-time adaptation means of the voice user interface to match the individual based upon the QC in ASR assessment of the voice user experience. A method of determining user satisfaction using automated speech recognition (ASR) systems is also disclosed.

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