Method and apparatus for intelligent call handling

Details Method and apparatus for intelligent call handling Method and apparatus for intelligent call handling

H - Electricity

04

M

H04M 11/00 (2006.01) H04M 3/527 (2006.01) H04Q 3/00 (2006.01) H04M 3/42 (2006.01) H04M 3/493 (2006.01) H04M 7/12 (2006.01)

Patent

CA 2282930

A call is answered by an automated call answering system. The system generates an intelligent beep (I-Beep), which is a distinct human and machine recognizable tone indicating intelligent call handling capability. If the caller is human, the I-Beep is a signal that the caller may enter commands to request that the intelligent system perform advanced operations beyond simply recording a message. If the caller is employing an intelligent system, the I-Beep is a signal to the calling system that it may respond with an indication that an intelligent device is listening in. The two systems may then engage in some form of data exchange. The I-Beep protocol may be used between the two systems to exchange data such as personal information, photos, web home page addresses, etc. When a call is placed by an intelligent call handling system, the system generates an I-Beep to determine whether the called system has intelligent call handling capability. An affirmative response from the called system may initiate an exchange of data between the two systems.

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