H - Electricity – 04 – L
Patent
H - Electricity
04
L
H04L 12/24 (2006.01) H04L 29/00 (2006.01)
Patent
CA 2479102
The present invention is directed to balancing resource loads. In particular, the present invention is directed to assigning work to service locations having the greatest probability of servicing the work within a target time. Because an average wait time is not necessarily equal to a probability of servicing work within a target time, the present invention is useful in meeting service target goals. Because the present invention operates by comparing the probability of a defined set of service locations to one another, absolute probabilities need not be calculated. Instead, relative probabilities may be used in assigning work.
Flockhart Andrew D.
Roybal Larry John
Steiner Robert C.
Avaya Technology Corp.
Kirby Eades Gale Baker
LandOfFree
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