Method and apparatus for managing a call

Details Method and apparatus for managing a call Method and apparatus for managing a call

H - Electricity

04

M

H04M 3/42 (2006.01) H04W 4/16 (2009.01) H04M 3/428 (2006.01)

Patent

CA 2622905

According to embodiments described in the specification, a method and apparatus for managing a call to a user associated with a destination communications device, the call initiated by a caller at an originating communications device, is described. An indication of the call is received, the indication of the call comprising data associated with the user. A state of the user is determined by processing the data associated with the user and consulting a record of the state of the user. The call is parked if the state of the user comprises a delayed answer state, the delayed answer state comprising the user being available to receive the call, but requiring additional time to retrieve the call using the destination communications device, and a notification of the call is triggered at the destination communications device by transmitting a signal to the address of the communications device.

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