H - Electricity – 04 – M
Patent
H - Electricity
04
M
H04M 3/493 (2006.01) G06Q 20/00 (2006.01) H04M 3/42 (2006.01) H04M 3/432 (2006.01) H04M 3/54 (2006.01)
Patent
CA 2232075
Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination number and initiates a connection to that number. Once that connection is initiated, the connection is monitored for the occurrence of a predetermined condition, such as a busy signal. If no such condition is detected, the caller proceeds with the call in the normal manner. If, however, such a condition is detected, the caller is automatically transferred to a directory assistance provider for further help.
Cox Patrick M.
Filliger Paul W.
Huey Christopher A.
Kepler Michael A.
Powell A. Peter
Grape Technology Group Inc.
Metro One Telecommunications Inc.
Osler Hoskin & Harcourt Llp
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