Method and apparatus for providing access to information

Details Method and apparatus for providing access to information Method and apparatus for providing access to information

G - Physics

06

F

G06F 17/30 (2006.01) H04M 3/493 (2006.01)

Patent

CA 2381320

The invention is a method, process, system and apparatus for providing information through a single, easy to remember telephone number (1), or a single, easy to remember network address (2). In an effort to quickly and easily ascertain information about a particular product or service (2), the user accesses the single, easy to remember number or address (2), the system recognizes the single, easy to remember number or address (2) which was used, and appropriately prompts the user for which company, product or product line is relevant to the inquiry. Upon receiving the user's reply, the user then is automatically transferred to a final destination (3), such as a company or product specific customer contact or response center, which provides the user with the desired information.

Cette invention concerne une technique, un procédé, un système et un dispositif permettant de fournir des informations via un seul numéro téléphonique (1) ou une seule adresse de réseau (2) faciles à mémoriser. Afin d'accélérer et de faciliter la vérification d'informations sur un produit ou un service (2) donné, on donne à l'utilisateur la possibilité d'accéder au numéro ou à l'adresse (2) unique facilement mémorisable, le système reconnaissant le numéro ou l'adresse utilisés et guidant l'utilisateur vers la société, le produit ou la gamme de produits correspondant à sa demande. Dès réception de sa réponse, on transfert automatiquement l'utilisateur vers une destination finale (3), telle qu'un contact client ou un centre de réponses, qui lui fournit les informations recherchées.

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