Method and apparatus for providing customized voice call...

H - Electricity – 04 – M

Patent

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Details

H04M 3/00 (2006.01) H04M 3/42 (2006.01) H04M 3/527 (2006.01) H04M 7/00 (2006.01) H04M 3/428 (2006.01) H04M 3/436 (2006.01) H04M 3/54 (2006.01) G06F 19/00 (2006.01)

Patent

CA 2283646

An apparatus is provided with a storage medium (508) having stored therein programming instructions that implement a set of communication services for processing voice calls, and an execution unit (502) coupled to the storage medium for executing the programming instructions. The communication services include services for notifying an automated attendant service of call events, and receiving customized call processing directions from the automated attendant service, thereby allowing customized call processing to be provided for calls processed by the apparatus.

L'invention concerne un appareil qui comporte, d'une part, un support de stockage (508) sur lequel sont mémorisées des instructions de programmation pour la mise en oeuvre d'un ensemble de services de communication, destinés au traitement des appels phonie et, d'autre part, une unité d'exécution (502) couplée au support de stockage et servant à exécuter les instructions de programmation. Les services de communication comprennent des services pour notifier des événements d'appel à un service de standardiste automatisé et pour recevoir dudit service de standardiste automatisé des directives pour le traitement individualisé des appels afin de permettre le traitement individualisé des appels traités par l'appareil.

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