Method and apparatus for providing network announcements...

Details Method and apparatus for providing network announcements... Method and apparatus for providing network announcements...

H - Electricity

04

L

H04L 12/24 (2006.01) H04L 12/66 (2006.01) H04M 11/06 (2006.01) H04Q 3/64 (2006.01)

Patent

CA 2531404

The present invention enables information about a service impacting network event to be collected from network operations and automatically conveyed to a Media Server that plays a network announcement to callers into network customer service center. The announcement can be played as an option on an Interactive Voice Response (IVR) menu and informs the caller of known service issues that are being addressed and estimates of when service should return to normal.

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