H - Electricity – 04 – M
Patent
H - Electricity
04
M
H04M 3/00 (2006.01) H04M 3/51 (2006.01) H04M 3/22 (2006.01) H04M 3/42 (2006.01)
Patent
CA 2408654
The present invention relates to a method and system for monitoring and evaluating multimedia telephonic and computer-communication interactions. The multimedia quality monitoring system may include an event manager, which may receive a notification associated with a communication between an agent and a customer and recording servers, which record data associated with the communication.
La présente invention concerne un procédé et un système permettant de surveiller et d'évaluer des interactions de communication entre des téléphones et des ordinateurs. Le système de surveillance de la qualité portant sur les divers supports peut comprendre un gestionnaire d'événements lequel peut recevoir une notification associée à une communication entre un agent et un client et des serveurs d'enregistrement qui enregistrent des données associées à la communication.
Elazar Avishai
Freedman Ilan
Nelligan O'brien Payne Llp
Nice Systems Ltd.
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