H - Electricity – 04 – M
Patent
H - Electricity
04
M
H04M 3/42 (2006.01) H04L 12/16 (2006.01) H04L 12/54 (2006.01) H04M 3/432 (2006.01)
Patent
CA 2558363
A network operation center is provided. The network operation center provides a message to a customer over a communication link and waits for a reply to the message from the customer. When the reply is received, the center determines whether the reply indicated the customer is receptive to contact from a call center. If the reply indicates the customer is receptive, the center provides a notification to the center along with customer contact information. The call center contacts the customer based on the notification.
L'invention porte sur un centre d'opérations de réseau qui envoie à un client un message sur une liaison de communication et attend une réponse au message de la part du client. A la réception de la réponse, le centre détermine si la réponse indique que le client est réceptif au contact provenant du centre d'appels. Si la réponse indique que le client est réceptif, le centre envoie une notification avec les informations relatives au contact du client. Le centre d'appels contacte le client en fonction de la notification.
Mbm Intellectual Property Law Llp
Protecticom Corporation
LandOfFree
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