Method and system for an integrated incident information and...

G - Physics – 06 – Q

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G06Q 10/00 (2006.01) H04W 4/02 (2009.01) H04W 4/22 (2009.01) H04L 12/16 (2006.01) H04M 11/04 (2006.01)

Patent

CA 2604949

Providing a system and method for identifying and characterizing incidents. The system and method can receive information from telecommunications networks or other information providers that may trigger generating an Incident Record. The Incident Record may further be analyzed to characterize the type of incident. This further analysis may include retrieving data from multiple data sources to support the application of rules used to characterize the incident. Additionally, analyses from multiple incidents may be combined if determined to relate to a single event.

La présente invention se rapporte à un système et à un procédé permettant d'identifier et de caractériser des incidents. Ce système et ce procédé peuvent recevoir des informations provenant de réseaux de télécommunications ou d'autres fournisseurs d'informations qui peuvent déclencher la génération d'un Enregistrement d'Incident. Cet Enregistrement d'Incident peut par ailleurs être analysé pour caractériser le type d'incident. Cette analyse supplémentaire peut consister à récupérer des données provenant de multiples sources de données afin de faciliter l'application des règles utilisées pour caractériser l'incident. En outre, il est possible de combiner des analyses d'incidents multiples lorsqu'il a été déterminé que ces incidents sont en rapport avec un événement unique.

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