Method and system for establishing voice communications...

Details Method and system for establishing voice communications... Method and system for establishing voice communications...

H - Electricity

04

M

H04M 11/06 (2006.01) H04L 29/06 (2006.01) H04M 3/42 (2006.01) H04M 3/51 (2006.01) H04M 3/48 (2006.01) H04M 3/523 (2006.01) H04M 7/12 (2006.01)

Patent

CA 2173304

A method and system (100) establishes voice communications between a computer operator (102) and an agent (104) of a business over a computer network, such as the Internet (108). Using an operator computer (106), the computer operator (102) views advertisements of the business' products or services on the Internet (108) via customized home pages (200). When the operator (102) wishes to order a product or ask additional questions about a product, the operator (102) activates a "call me" button (210). A return call screen (300) is then presented to the operator (102) with areas to insert a name (302), a telephone number (304) and a time to call (306). This information is packetized in a call request which is transmitted over the Internet (108) to a telephone switching system (112) associated with the business. The telephone switching system (112) subsequently dials the telephone number (304) at the time to call (306). When the operator (102) answers an operator telephone (120), the telephone switching system (112) connects the operator (102) with the agent (104) via an agent telephone (118). The telephone switching system (112) may be comprised of a telephone computer (114) and an automatic call distributor (116).

Affiliated with

Also associated with

Rating

Method and system for establishing voice communications... does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Method and system for establishing voice communications..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Method and system for establishing voice communications... will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFCA-PAI-O-2078717