Method and system for improved help desk response

Details Method and system for improved help desk response Method and system for improved help desk response

G - Physics

06

Q

G06Q 10/00 (2006.01) G06Q 30/00 (2006.01)

Patent

CA 2471227

The method and system of the present invention facilitates an improved help desk response. Information is first aggregated from a variety of sources into a computerized help desk database (101). As one or more assets are transitioned, information relating to each transition is recorded (103) into the computerized help desk database. Concurrently therewith, the computerized help desk database is updated (104) so as to improve the speed with which information is available to the help desk.

La présente invention concerne un procédé et un système permettant d'obtenir une réponse de service d'assistance améliorée. Ce procédé consiste d'abord à recueillir des informations à partir d'une pluralité de sources dans une base de données de service d'assistance informatisée (101), puis, lors d'une transition d'un ou de plusieurs actifs, à enregistrer (103) les informations relatives à chaque transition dans la base de données de service d'assistance informatisée. Concomitamment, la base de données de service d'assistance informatisée est mise à jour (104) en vue d'une augmentation de la vitesse à laquelle les informations sont disponibles pour le service d'assistance.

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