Method and system for improving wireless customer experience...

Details Method and system for improving wireless customer experience... Method and system for improving wireless customer experience...

H - Electricity

04

W

H04W 24/00 (2009.01) H04W 4/00 (2009.01)

Patent

CA 2694367

In wireless mobile device system a distributed set of software and/or hardware components provide continual warn-ings, monitoring, and explanations of device and system communication issues to mobile devices/users. The warnings and expla-nations are relevant to past, current, and future communications events that cause end- to-end quality problems such as disruptions including "dropped call".

L'invention concerne, dans un système de dispositif mobile sans fil, un ensemble distribué de composants logiciels et/ou matériels fournissant des avertissements, une surveillance et des explications continus sur les questions de communication du dispositif et du système à des dispositifs/utilisateurs mobiles. Les avertissements et explications concernent des évènements de communications passés, actuels et futurs qui entraînent des problèmes de qualité de bout en bout tels que des incidents tels qu'un = appel interrompu =.

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