Method and system for managing internal and external calls...

Details Method and system for managing internal and external calls... Method and system for managing internal and external calls...

H - Electricity

04

Q

H04Q 3/42 (2006.01) H04M 3/42 (2006.01) H04Q 3/00 (2006.01) H04Q 3/47 (2006.01)

Patent

CA 2612920

A method and network element for implementing a virtual PBX feature for a customer associated with a plurality of endpoints. The method comprises receiving information regarding a call. Based on the information regarding the call, it is determined if the call is an external inbound call or an internal call that identifies a particular one of the endpoints. Responsive to determining that the call is an external inbound call, the call is caused to be routed to the plurality of endpoints associated with the customer, while responsive to determining that the call is an internal call that identifies a particular one of the endpoints, the call is caused to be routed to the particular one of the endpoints. This allows members of a small business or household to share a common external subscriber line, while also allowing the members to reach one another with ease.

L'invention concerne un procédé et un élément de réseau servant à mettre en oeuvre une fonction d'autocommutateur privé virtuelle pour un abonné associé à une pluralité de points terminaux. Le procédé selon l'invention consiste à recevoir des informations concernant un appel et à déterminer, en fonction de ces informations, si l'appel est un appel entrant externe ou un appel interne qui identifie un point terminal particulier. Si l'appel est un appel entrant externe, il est acheminé vers la pluralité de points terminaux associés à l'abonné. En revanche, si l'appel est un appel interne qui identifie un point terminal particulier, l'appel est acheminé vers ce point terminal particulier. Ainsi, les membres d'une petite entreprise ou d'un ménage peuvent partager une ligne d'abonné externe commune tout en pouvant se joindre facilement entre eux.

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