Method and system for predicting attrition customers

Details Method and system for predicting attrition customers Method and system for predicting attrition customers

G - Physics

06

Q

G06Q 10/00 (2006.01)

Patent

CA 2521185

A method and system predict customers/accounts that are likely to become attrited based on predefined classification rules and customer data/account information associated with the customers/accounts. The classification rules are generated by parsing through historical customer data/account information to identify attrition customers/accounts and their associated attributes. Unique algorithm is used to determine attrition statuses of the customers or accounts. After the classification rules are generated, the rules are applied to new customer data or account information to predict customers or accounts that are likely to become attrited.

Cette invention se rapporte à un procédé et à un système servant à prévoir les risques d'attrition de clients/comptes sur la base de règles de classement prédéfinies et d'information de données clients/comptes associées à ces clients/comptes. Les règles de classement sont produites par analyse syntaxique au moyen des données clients/informations de comptes historiques, pour permettre l'identification des clients/comptes susceptibles d'attrition et des attributs qui leur sont associés. Un algorithme unique sert à déterminer les états d'attrition des clients ou des comptes. Une fois les règles de classement générées, ces règles sont appliquées à des nouvelles données client ou à des nouvelles informations de comptes pour prévoir quels clients ou comptes sont susceptibles d'attrition.

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