Method and system for priority based telephone call screening

Details Method and system for priority based telephone call screening Method and system for priority based telephone call screening

H - Electricity

04

M

H04M 3/42 (2006.01) H04M 1/00 (2006.01) H04M 1/274 (2006.01) H04M 3/00 (2006.01) H04M 3/436 (2006.01) H04M 11/00 (2006.01)

Patent

CA 2462470

Method and system for managing incoming telephone calls in which each incoming call is associated with a telephone number. A time constraint, a telephone use status, and a treatment option to associate with a priority code of a selected telephone number are selected. The priority code is assigned to each selected number based on the selected time constraint, telephone use status, and treatment option. If a number associated with an incoming call is a selected number, the priority code assigned to the selected number associated with the incoming call is determined based on the period of time at which the telephone receives the incoming call and based on the telephone' use status during the time at which the telephone receives the incoming call. The incoming call is then managed according to the treatment option associated with the priority code assigned to the number associated with the incoming call.

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