Method and system for unified voice telephone services

Details Method and system for unified voice telephone services Method and system for unified voice telephone services

H - Electricity

04

M

H04M 11/10 (2006.01) H04M 3/42 (2006.01) H04M 3/50 (2006.01) H04Q 3/62 (2006.01) H04M 3/36 (2006.01) H04M 3/46 (2006.01) H04M 3/487 (2006.01) H04M 3/523 (2006.01) H04M 3/53 (2006.01) H04M 3/533 (2006.01)

Patent

CA 2111653

-41- METHOD AND SYSTEM FOR UNIFIED VOICE TELEPHONE SERVICES ABSTRACT OF THE DISCLOSURE Disclosed is an integrated telephone call session record-keeping system that creates and stores a single record containing data gathered during a single call session and retains the single record throughout a duration of the call to thereby eliminate a need to gather a particular datum multiple times during the particular call. The record contains information gathered from a caller and from various functional partitions within the system itself. The system comprises a common memory for storing voice, text and/or image data and a common processor for accessing the common memory to thereby provide interaction with a telephone exchange coupled to the processor. The disclosed system is able to replace several prior art separate systems, including: automatic call directing systems, audio text systems, voice mail systems, voice response systems, automatic number identification systems, image-based systems and outbound calling systems.

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