Method, apparatus and system for capturing and analyzing...

Details Method, apparatus and system for capturing and analyzing... Method, apparatus and system for capturing and analyzing...

G - Physics

06

F

G06F 17/30 (2006.01) G06F 7/00 (2006.01) G06Q 30/00 (2006.01)

Patent

CA 2453861

A method and apparatus (100) for capturing and analyzing customer interactions, the apparatus comprising a multi-segment interaction capture device (324), an initial set up and calibration device (326), a pre-processing and context extraction device (328) and a rule-based analysis engine (300).

La présente invention concerne un procédé et un appareil (100) pour capturer et analyser des interactions de clients. Cet appareil comprend un dispositif (324) de capture d'interaction multi-segment, un dispositif (326) de réglage et d'étalonnage initial, ainsi qu'un dispositif (328) de pré-traitement et d'extraction de contexte et un moteur d'analyse à base de règles (300).

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