Method for communicating with a voice response unit over a...

H - Electricity – 04 – M

Patent

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Details

H04M 15/00 (2006.01) H04M 17/00 (2006.01) H04Q 7/36 (2006.01) H04Q 7/38 (2006.01)

Patent

CA 2193313

This invention overcomes the disadvantages of the prior art by providing a voice response unit that communicates rapidly and directly with a metered cellular telephone network with minimum human intervention. The rapid communication is achieved by knowing the question or prompt posed by the voice response unit and preparing a response which is speed dialed to the voice response unit. The voice response unit also calculates a check sum to determine if there is an error in the information transmitted to the voice response unit. The check sum may be the total of the absolute value of the request code, account number, serial number, access code and amount desired to be added to the cellular phone divided by ten. If, the check sum calculated by the voice response unit is not divisible by ten, the voice response unit knows that the information it received is incorrect. Then, the voice response unit would ask for the information it received to be retransmitted at adifferent rate of speed.

ette invention surmonte les désavantages de la technique actuelle grâce à une unité à réponse vocale qui communique rapidement et directement avec un réseau de téléphones cellulaires tarifés à la durée avec un minimum d'intervention humaine. La rapidité de la communication s'obtient grâce à la connaissance préalable de la question ou de la sollicitation posée par l'unité à réponse vocale, ce qui permet de préparer une réponse et de la retourner à l'unité de réponse vocale par composition abrégée. L'unité de réponse vocale calcule aussi un total de contr"le afin de déterminer si l'information qui lui est transmise est erronée. Le total de contr"le peut correspondre à la somme de la valeur absolue des éléments suivants divisée par 10 : indicatif de la requête, numéro de compte, numéro de série, code d'accès et somme que l'on désire attribuer au téléphone cellulaire. Si le total de contr"le calculé par l'unité de réponse vocale ne se divise par 10, l'unité déduit que l'information qu'il a reçue est incorrecte. Le cas échéant, l'unité demanderait que l'information qu'elle a reçue lui soit retransmise à une vitesse différente.

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