H - Electricity – 04 – M
Patent
H - Electricity
04
M
H04M 3/50 (2006.01) H04M 3/42 (2006.01) H04M 3/436 (2006.01) H04M 3/53 (2006.01) H04M 3/533 (2006.01) H04M 3/22 (2006.01) H04M 3/493 (2006.01) H04M 7/12 (2006.01) H04Q 3/72 (2006.01)
Patent
CA 2305387
A method and apparatus for personalizing voice messages to be used by a voice mail system in interacting with a user based on information provided by the user in an interactive communication between the voice mail system and the user. The method comprises the steps of creating sets of recorded messages according to distinct personalities for interacting with the voice mail system, selecting a recorded message from the plurality of sets of recorded messages based on interactive inquiries between the user and the voice mail system, and personalizing the selected recorded message responsive to the information provided by the user.
La présente invention concerne un procédé et un appareil permettant de personnaliser les messages vocaux utilisés par un système de messagerie vocale dans son interaction avec un utilisateur sur la base d'informations fournies par l'utilisateur dans une communication interactive entre le système de messagerie vocale et l'utilisateur. Le procédé consiste à créer des ensembles de messages enregistrés correspondant à différentes personnalités et permettant l'interaction avec le système de messagerie vocale, à choisir un message enregistré parmi les différents ensembles de messages enregistrés sur la base des interrogations interactives entre l'utilisateur et le système de messagerie vocale, et à personnaliser le message enregistré sélectionné en réponse aux informations fournies par l'utilisateur.
Oyen Wiggs Green & Mutala Llp
Pulsepoint Communications
Unisys Pulsepoint Communications
LandOfFree
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