Method for providing carrier information during a chat service

Details Method for providing carrier information during a chat service Method for providing carrier information during a chat service

H - Electricity

04

L

H04L 12/12 (2006.01) G06F 19/00 (2006.01) H04M 3/42 (2006.01) H04M 3/487 (2006.01) H04M 3/493 (2006.01) H04M 3/56 (2006.01)

Patent

CA 2192612

A subscriber to a chat service is provided with at least one announcement by thechat service provider about product and/or service offerings available to the subscriber from the chat service provider. The announcement typically takes the form of a menu of choices, thereby prompting the subscriber to respond. Following the announcement, the chat service provider listens for the subscriber's response. If the subscriber elects to accept the offer, then the chat service provider undertakes the necessary action to provide the offered product and/or service. The announcement may be made to the subscriber prior to bridging of the subscriber's call to facilitate entry of the subscriber into a chat session. Alternatively, or in addition, the announcement may be made after the subscriber has entered the chat session, but before (or after) the subscriber has requested an enhanced chat service feature, such as a private conversation or information access.

Un abonné à un service de bavardage reçoit au moins un message du fournisseur du service en question sur les produits et/ou les services offerts. Le message prend typiquement la forme d'un menu dans lequel l'abonné doit faire un choix. Après la transmission du message, le fournisseur attend la réponse de l'abonné. Si celui-ci accepte l'offre, le fournisseur prend les mesures nécessaires pour offrir le produit ou le service choisi. Le message peut être transmis à l'abonné avant l'établissement de la connexion de son appel pour faciliter son introduction dans une séance de bavardage. Le message peut également ou en plus être transmis après que l'abonné est entré dans la séance de bavardage, mais avant (ou après) qu'il ait demandé à utiliser une fonction évoluée du service de bavardage, telle qu'une conversation privée ou l'accès à des informations.

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