Method of and system for automatically switching between...

H - Electricity – 04 – M

Patent

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H04M 3/493 (2006.01) H04M 3/54 (2006.01)

Patent

CA 2703768

A method of redirecting a directory-assistance call includes receiving a directory-assistance request from a caller, determining via a free directory-assistance service whether information corresponding to the directory-assistance request is available, responsive to a determination that the information is available, presenting, to the caller, the information free of charge to the caller and, responsive to a determination that the information is not available, redirecting the directory-assistance call to a chargeable directory-assistance service.

L'invention porte sur un procédé de redirection d'un appel d'assistance-annuaire qui comprend la réception d'une requête d'assistance-annuaire provenant d'un appelant, la détermination par l'intermédiaire d'un service d'assistance-annuaire gratuit du fait que des informations correspondant à la requête d'assistance-annuaire sont disponibles ou non, en réponse à une détermination du fait que les informations sont disponibles, la présentation à l'appelant des informations gratuites et, en réponse à une détermination du fait que les informations ne sont pas disponibles, la redirection de l'appel d'assistance-annuaire vers un service d'assistance-annuaire facturable.

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