Method of and system for providing network-initiated...

H - Electricity – 04 – M

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H04M 1/64 (2006.01) H04M 3/00 (2006.01) H04M 3/42 (2006.01) H04M 3/52 (2006.01) H04M 3/60 (2006.01) H04M 11/00 (2006.01) H04M 7/00 (2006.01)

Patent

CA 2336407

A method of and system for processing calls (45) from a first country having a first national language to a second country which receives a request (47) to complete a call from the first country and determines if the call (45) cannot be completed as dialed. If the method determines that the call (45) cannot be completed as dialed, the method forwards the call to an operator (59), who can speak the first national language, for assistance.

L'invention concerne un procédé et un système permettant de traiter des appels (45) provenant d'un premier pays ayant une langue nationale donnée et destinés à un second pays. Ce dernier reçoit une demande (47) d'établissement d'un appel de la part du premier pays et décide si l'appel (45) peut être établi. Si le procédé décide que l'appel (45) ne peut pas être établi, l'appel est alors transféré à une opératrice (59) parlant la langue nationale donnée qui prendra l'appel en charge.

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