Method of invoking speed calls in a cti system

Details Method of invoking speed calls in a cti system Method of invoking speed calls in a cti system

H - Electricity

04

M

H04M 1/274 (2006.01) G06F 17/40 (2006.01) H04M 1/247 (2006.01) H04M 1/27 (2006.01) H04M 1/2745 (2006.01) H04M 3/44 (2006.01) H04M 11/00 (2006.01) H04L 12/56 (2006.01) H04M 1/57 (2006.01) H04M 3/42 (2006.01)

Patent

CA 2161508

A personal computer operates a speed call application program in the background which permanently displays speed call button icons in the foreground on the computer display. When one of the icon buttons is invoked, e.g. by pointing and clicking to it, the speed call application program accesses a database, retrieves a called party identification number, which can be the called party directory number, begins operation of a call processing program, and passes the retrieved number to the call processing program. The call processing program then controls the dialing of an outgoing call from a telephone or the equivalent associated with the user.

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