Method of reporting a problem in a network session with...

Details Method of reporting a problem in a network session with... Method of reporting a problem in a network session with...

G - Physics

06

F

G06F 3/14 (2006.01) G06F 11/32 (2006.01) G06F 15/163 (2006.01) G09G 5/12 (2006.01) H04L 12/24 (2006.01)

Patent

CA 2342748

A method of reporting an activity by a terminal use in a session over a network. The history of the session is stored in a server or the terminal. When a report on the activity is required, the stored history is provided to a service provider or the help unit in addition to a report on the activity so that the service provider or the help unit may correctly and precisely analyze the activity in view of the session history. The invention can be used in help request in a legacy mainframe system, online services and beta testing, etc., as well as in productivity analysis and audit trail in an online session. Other features enhance the user- friendliness of the system.

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