Methods and apparatus for providing services using speech...

G - Physics – 10 – L

Patent

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G10L 21/00 (2006.01)

Patent

CA 2537977

Methods and apparatus are used for the recognition and processing of spoken requests. Spoken sounds are received (108), identified, and processed (112) for requests that are serviceable. If processing fails to identify requests, or yields commands that are not entirely serviceable by the apparatus in the customer's premises, the spoken sounds, in either a fully processed, partially processed, or unprocessed state, are transmitted (100) to for further processing. Commands first identified or simply routed for execution are processed and made effective using remote apparatus and/or using the apparatus in the customer's premises (104).

L'invention concerne des procédés et un appareil permettant de reconnaître et de traiter des demandes orales. Des sons parlés sont reçus, identifiés et traités relativement aux demandes réalisables. Si le traitement ne réussit pas à identifier les demandes, ou s'il produit des ordres qui ne sont pas entièrement réalisables par l'appareil dans les locaux du client, les sons parlés, entièrement traités, partiellement traités ou non traités sont transmis pour un nouveau traitement. Les ordres d'abord identifiés ou simplement acheminés en vue de leur exécution sont traités et rendus efficaces au moyen d'un appareil distant et/ou de l'appareil dans les locaux du client.

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