Methods and systems for enabling a reply call to a voice...

H - Electricity – 04 – M

Patent

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H04M 3/533 (2006.01) H04M 3/48 (2006.01) H04M 7/00 (2006.01) H04Q 3/00 (2006.01) H04M 3/58 (2006.01) H04M 7/12 (2006.01)

Patent

CA 2366007

Methods and systems for enabling a subscriber to reply to a voice mail message that has been made available for the subscriber at a voice mail system (VMS). In response to an indication, the VMS transmits a release message with respect to the subscriber's communication to the VMS, which communication then is terminated to an intelligent network element (INE). The INE originates a call to the party to whom the subscriber desires to reply. The subscriber's communication and the INE's call are bridged to form the reply call from the subscriber to the party. The VMS is not included in the call path. After the reply call is concluded, the bridge is dismantled, the IP is released, and the subscriber's communication is returned to interaction with the VMS without the subscriber having to make a separate call into the VMS.

La présente invention concerne des procédés et des systèmes permettant à un abonné de répondre à un message vocal qu'il a reçu par un système de messagerie vocale (VMS). En réponse à une indication, le système VMS transmet un message de libération par rapport à la communication de l'abonné au système VMS, ladite communication étant alors transmise à un élément de réseau intelligent (INE). L'INE appelle la personne à laquelle l'abonné désire répondre. La communication de l'abonné et l'appel de l'INE sont dérivés pour former la réponse de l'abonné à cette personne. Le système VMS n'est pas inclus dans la trajectoire de l'appel. Lorsque l'appel est terminé, la dérivation est annulée, le périphérique intelligent (IP) est libéré, et la communication de l'abonné est à nouveau en interaction avec le système VMS sans que l'abonné ait à effectuer un appel séparé dans le système VMS.

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