Modeling interactions with a computer system

G - Physics – 06 – F

Patent

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G06F 15/173 (2006.01)

Patent

CA 2625247

In certain embodiments, a method for modeling interactions with a computer system includes collecting interaction information for each of a number of interaction sessions with a computer system, each interaction session being associated with a corresponding agent system and including one or more states and one or more state transitions. The interaction information for an interaction session includes data for the one or more states and the one or more state transitions of the interaction session. The method further includes, for each of the interaction sessions, identifying the one or more states encountered during the interaction session based on the collected interaction information and generating, based on the one or more states encountered during the interaction session, a trace of the interaction session. The method further includes generating, based on the traces of the interaction sessions, a model of the interaction sessions, the model including the traces for each of the interaction sessions.

La présente invention concerne dans certains modes de réalisation, un procédé de modélisation d'interactions avec un système informatique qui comprend la collecte d'informations d'interaction pour chacune d'un certain nombre de sessions d'interaction avec un système informatique, chaque session étant associée à un système d'agent correspondant et comprenant un ou plusieurs états et une ou plusieurs transitions d'état. Les informations d'interaction d'une session d'interaction comprennent des données pour un ou plusieurs états et une ou plusieurs transitions d'état de la session d'interaction. Ce procédé comprend en outre, pour chacune des sessions d'interaction, l'identification d'un ou plusieurs états rencontrés lors de la session d'interaction basée sur les informations d'interaction rassemblées et sur la génération, basée sur un ou plusieurs états rencontrés lors de la session d'interaction, une trace de cette session. Ce procédé comprend en outre la génération, basée sur les traces des sessions d'interaction, un modèle de ces sessions, le modèle comprenant les traces de chacune de ces sessions.

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