Multi-modal messaging and callback with service authorizer...

Details Multi-modal messaging and callback with service authorizer... Multi-modal messaging and callback with service authorizer...

H - Electricity

04

L

H04L 12/16 (2006.01) H04W 4/00 (2009.01) H04W 8/18 (2009.01) G06F 17/30 (2006.01) G06Q 30/00 (2012.01)

Patent

CA 2749432

A system and method for providing multi-modal messaging for a wireless communication system. A wireless terminal is connected to a wireless access network, wherein the wireless terminal is capable of generating a voice request. A multi-modal message server is connected to the wireless access network for receiving the voice request generated by a user of the remote terminal. A voice--recognition application is operable to identify words contained in the voice request. A response--generation application uses the identified words to generate a response to the voice request. A unified messaging application is operable to interpret the response and generate a first and second response that is based on the contents of the response generated by the response-generation application. The first and second responses are then transmitted to the wireless terminal in different communication formats.

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