H - Electricity – 04 – M
Patent
H - Electricity
04
M
H04M 3/50 (2006.01) H04L 12/18 (2006.01) H04L 12/66 (2006.01) H04M 3/51 (2006.01) H04M 3/523 (2006.01) H04M 7/12 (2006.01)
Patent
CA 2296488
A multimedia telecommunications call centre (10) receives incoming calls via a gateway (14), which transmits the call request to a multipoint controller (20). The multipoint controller controls call routing to a desired terminal (22, 23) on a network (30), with the physical call datastream being carried directly across the network without mediation by the multipoint controller, thereby obviating bottlenecks at the controller and providing scalability.
Un centre téléphonique multimédia (10) reçoit des appels entrants via une passerelle (14) qui transmet la demande d'appel à un contrôleur multipoint (20). Ce contrôleur contrôle l'acheminement de l'appel vers un terminal désiré (22, 23) sur un réseau (30). Le flux de données des appels physiques est directement transporté sur le réseau sans médiation du contrôleur multipoint, ce qui permet d'éviter les goulots d'étranglement au niveau du contrôleur, et assure une variabilité dimensionnelle.
Lang Russell John
Potter Jonathan Morgan Melbourne
Witchalls Stewart Robin
British Telecommunications Public Limited Company
Gowling Lafleur Henderson Llp
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