Network based outbound call management

Details Network based outbound call management Network based outbound call management

H - Electricity

04

Q

H04Q 3/42 (2006.01) H04M 3/42 (2006.01) H04M 3/51 (2006.01) H04Q 3/00 (2006.01) H04M 3/36 (2006.01) H04M 3/487 (2006.01) H04M 7/00 (2006.01)

Patent

CA 2090165

An outbound call management capability is provided for a public switched telephone network by a network based outbound call management (NOCM) complex, which can be accessed by all subscribers to the public switched network through one or more central offices in the network. A predetermined list of telephone numbers is stored in a data base in the NOCM complex for each subscriber who uses the NOCM services. The telephone numbers are automatically dialed at one or more predetermined scheduled times. When one of the dialed telephones is answered, the NOCM complex sets up a connection through the public switched telephone network between the called party and one or more attendants at one or more telephone numbers specified by a customer of the NOCM services. The NOCM services are made available to any subscriber of the public switched telephone network by provision of a special access code which permits a subscriber who is a customer of this service to dial the NOCM complex which will then interact with the customer by responding to voice or DTMF commands from the customer. The customer may program the list of telephone numbers to be called and program the telephone phone numbers to be used by the NOCM system to connect awaiting attendants with parties automatically called by the NOCM system. The NOCM system customer may set the time for the execution of his calling program by theNOCM system, and may interrupt or otherwise influence or change the execution ofhis program. All of this may be accomplished without a need to purchase expensive outbound call management premises equipment or to retain the services of a special provider of outboard call management services.

Affiliated with

Also associated with

Rating

Network based outbound call management does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Network based outbound call management, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Network based outbound call management will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFCA-PAI-O-1726068