Obtaining product item assistance

Details Obtaining product item assistance Obtaining product item assistance

G - Physics

06

K

G06K 11/00 (2006.01) G06F 3/03 (2006.01)

Patent

CA 2519411

A method of requesting assistance relating to a product item, the product item including an associated interface surface, the interface surface having disposed thereon or therein coded data indicative of an identity of the product item, the method including, in a sensing device: (a) sensing at least some of the coded data; (b) generating, using the sensed coded data, indicating data indicative of the product item identity; and, (c) transferring the indicating data to a computer system, the computer system being responsive to the indicating data to cause provision of assistance.

L'invention concerne un procédé de demande d'assistance concernant un produit qui comprend une surface d'interface associée, sur laquelle ou dans laquelle se trouvent des données codées indiquant l'identité du produit. Le procédé consiste, dans un dispositif de captage, à (a) capter au moins certaines des données codées ; (b) générer, à l'aide des données codées captées, des données d'indication de l'identité du produit et (c) transférer les données d'indication à un système informatique répondant aux données d'indication afin de fournir une assistance.

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